Frequently asked questions
Straight answers about estimates, materials, installation and payment. If yours is not here, call (253) 449-1200.
About Pacific Hills
What does Pacific Hills do?
We install flooring and stairs and do the related work: removing old floors, preparing the surface underneath, trim and transitions. We also refinish hardwood.
How long have you been in business?
Since 2019. Our owner worked as a flooring installer before founding the company.
Are you licensed and insured?
Yes. We are licensed, bonded and insured, and we provide our license information and proof of insurance and bonding on request.
Do you have a showroom?
No. We come to your home or site.
Do you do commercial flooring?
Yes, small and mid-size commercial projects. See commercial flooring.
Estimates and pricing
Do you offer free estimates?
Yes.
How much do you charge per square foot?
Pricing depends on the flooring material, the existing floor, the preparation needed and the installation details, so we price each project after seeing it.
Why do you need to see my floor?
A visit shows the preparation the floor needs and the details that affect the final cost.
Will I get a written estimate?
Yes. We email a written estimate that lists the proposed work and its cost, and we walk you through it.
Should I buy flooring before the estimate?
Talk to our estimator first. That lets us check the product suits your project and work out how much you need.
Materials
Can I buy the flooring myself?
Yes, and you will need to. We provide installation only. We can recommend stores where we have had good experiences.
How much extra flooring should I buy?
We plan for 10% extra for cuts and waste. Each standard stair can also need up to 8 square feet. Your estimate lists the total quantity, plus the transitions and stair nosings to buy.
What is the difference between LVP and laminate?
LVP is vinyl-based. Laminate usually has a manufactured wood-based core. Their moisture resistance and installation requirements depend on the specific product.
Installation
How long does installation take?
Smaller projects usually take a few days. Larger or more complex ones can take 5 to 10 days. Your estimate gives the expected time for your project.
Can you remove my old floor?
Yes. Removal and disposal can be included in your estimate. Removing it yourself is also an option if you want to lower the cost.
Do you repair subfloors?
Yes. Sometimes the old floor has to come up before we can assess the damage and set the scope.
Do I need to move my furniture?
Furniture has to be out of the rooms being floored. We can quote for moving it if you would like us to handle that.
Can I stay in my home during the work?
In most cases, yes. We explain any temporary limits on room access when we estimate.
Payment and warranty
Do you require a deposit?
Yes. A 30% deposit, plus the cost of any materials we buy for your project, reserves your installation dates.
How can I pay?
For the deposit and materials we send a payment link that takes cards. For the final payment we also accept checks or cash.
Do you offer financing?
Not currently.
What does your warranty cover?
Our workmanship, for one year from the installation date. Product defects are covered by the manufacturer's own warranty. If you notice a problem, contact us and we will review it. If it is covered, we correct it at no extra cost.
Can I change the project after I accept the estimate?
Yes. Changes, and any effect on cost or schedule, are agreed in writing before the revised work begins.
Ready for a free estimate?
Tell us about your project and we will set up a visit. Open Monday to Saturday, 7 am to 7 pm.